Handcrafted to order. Estimated lead time: 3 weeks.
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Shipping policy

Atelier de Rys — Shipping Policy

Last updated: 14 August 2025

At Atelier de Rys, each piece is made with intention — handcrafted, not mass-produced. This care extends beyond creation to the journey your order takes from our atelier to your doorstep.

1. Processing & Production Time

We offer two types of products:

  • Ready-to-Ship: Ships within 3–5 business days after order confirmation.

  • Made-to-Order (including bespoke/custom pieces): Standard crafting time is up to 3 weeks. During holiday periods or high-demand seasons, this may extend slightly.

Once complete, your order is wrapped in our signature wax-sealed gift box and prepared for dispatch.

2. Shipping Destinations 🌍

We proudly ship from the Netherlands to customers worldwide.

Regions we serve:

  • Netherlands & EU

  • United Kingdom

  • North America

  • Selected international destinations

If your country isn’t listed at checkout, please contact us — we may still be able to accommodate your request.

3. Shipping Options & Costs 🚚

  • Complimentary Worldwide Shipping on orders over €500

  • Standard rates vary by location and are calculated at checkout

  • All shipments include tracking and insurance against loss or damage in transit

  • Tracking details are emailed once your order has shipped

4. Estimated Delivery Times (Post-Dispatch)

Region Delivery Time
Netherlands 1–3 business days
EU Countries 3–7 business days
United Kingdom 4–8 business days
North America 6–12 business days
Rest of World 7–15 business days


These estimates do not include production time and may vary due to customs, weather, strikes, or other events beyond our control.

5. Customs & Duties

For deliveries outside the EU, you may be required to pay customs duties or import taxes. These charges are not included in the product price or shipping fee and are the buyer’s responsibility. We recommend checking with your local customs office before ordering.

6. Responsibility for Delivery 📦

  • EU Orders: In compliance with EU consumer law, Atelier de Rys remains responsible for your order until it reaches the shipping address provided.

  • Non-EU Orders: Risk of loss passes to you once the parcel is handed to the carrier, unless insured. All our shipments include insurance for your protection.

If your parcel is lost, delayed, or damaged in transit, we will investigate with the carrier. If it cannot be located or repaired, we will offer a replacement or refund, according to your preference.

7. Packaging

Every piece is presented in a luxury gift box — the unboxing experience is part of the Atelier de Rys story. Made to be remembered.

8. Address Accuracy & Delivery Restrictions

  • Please ensure your shipping address is correct — we cannot be held responsible for misdeliveries due to incorrect details provided at checkout.

  • We do not deliver to PO boxes or military addresses.

  • For expedited delivery requests, contact us before placing your order.

9. Damaged Items

For damaged items, please refer to our Refund & Return Policy.

This Shipping Policy is subject to the Terms & Conditions of Atelier de Rys.